Tender Details

Country: Angola
Summary: Mobile Money Agent & Customer Acquisition, Training, and Network Management in Angola
AOT Ref No: 132575843
Deadline: 12 Jan 2026
Financier: World Bank (WB)
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 0002020294
Purchaser's Detail:
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Description:
IFC-s Financial Institutions Group Advisory Services, inpartnership with UNITEL Money Angola, seeks a vendor to deliver a comprehensiveAgent & Customer Acquisition, Training, and Management program over 12months. The selected firm will:Recruit, activate, and support agents across Angola, including reactivating dormant outlets and resolving field issues; conduct on‑site and classroom training on transactions and best practices; and ensure visits at least once every two weeks.Drive customer registrations and activations, explore new penetration zones, promote self‑service solutions, and collect customer insights to inform improvements. Enforce branding standards, monitor cash/e‑value levels, and institute corrective actions to maintain adequate liquidity; ensure strict AML/KYC compliance through training and reporting. Deploy a secure digital field‑force management platform for planning, execution, reporting, data security, access control, dashboards, and automated agent‑management processes. Provide D+1 daily reports, weekly summaries each Monday, and monthly performance reports, and attend weekly performance and monthly strategic reviews with IFC/UNITEL Money. Targets and compensation mechanisms (fixed/variable) will be finalized upon award. Vendors must demonstrate ≥3 years- experience in SSA mobile money acquisition (Angola experience advantageous), senior expertise in ecosystem development, and capacity to mobilize/supervise large field teams
90 - CONTRACT CONSULTANTS
Documents:

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Mobile Money Agent & Customer Acquisition, Training, and Network Management in Angola - Angola Tender

The WORLD BANK(WB), a Government sector organization in Angola, has announced a new tender for Mobile Money Agent & Customer Acquisition, Training, and Network Management in Angola. This tender is published on AngolaTenders under AOT Ref No: 132575843 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2026-01-12.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.